Chetan Bhagat’s second novel, One Night @ the Call Center, is based on a group of people working at a call center who have a chance encounter with God. The book describes a bunch of completely different characters with differing aims and ambitions, and how they pull themselves together and resolve these issues finally. The story is a first person narration by Shyam, the protagonist. The story is about 6 members of a call center in Delhi and the incidents that happen to them in a single night while ON DUTY. Shyam Radhika, Priyanka, Vroom, Esha and Military Uncle. They have been leading their own happy lives despite some disturbances when a few incidents on that night unravel some horrifying truths in front of them. A loyal wife getting to know abo...