"One Night at a Call Center" by Chetan Bhagat

Chetan Bhagat’s second novel, One Night @ the Call Center, is based on a group of people working at a call center who have a chance encounter with God. The book describes a bunch of completely different characters with differing aims and ambitions, and how they pull themselves together and resolve these issues finally.

The story is a first person narration by Shyam, the protagonist. The story is about 6 members of a call center in Delhi and the incidents that happen to them in a single night while ON DUTY. Shyam Radhika, Priyanka, Vroom, Esha and Military Uncle. They have been leading their own happy lives despite some disturbances when a few incidents on that night unravel some horrifying truths in front of them. A loyal wife getting to know about her husband’s love interest, a ready-to-settle-in-life girl getting to know about her Ex eavesdropping on her phone calls, an ambitious girl turned psychopath revealing some dark secrets of her other career, a strict military man waiting badly to speak to his grandson, two very-hoping-to-be-successful guys knowing how they have been beaten by their boss’ wits, and amidst all these disasters happening simultaneously, they get into a car which meets with an accident and as they lose hope, they receive a call from GOD.

This book definitely gives us a feel of the lives of Call Center Executives and the issues they live with, in general. Aliased names and fake smiles, stressed lives and artificial foods, night Through the 6 main characters, the author tried to portray the various kinds of personalities. He also attempted to make the book a tool of self-help; the author invites the readers to think of aspects that make us angry and that we would want to change.

Chetan tried to maintain the suspense of the ‘God’s Call’ till the end, It looked like he desperately tried to ape Ayn Rand, the way she maintained her John Galt’s Speech in Atlas Shrugged. However, the conversation appeared more mundane and rhetorical. The way he portrayed each of the characters suddenly realizing something and deciding to act on it appeared very abrupt. Well, it may so happen when someone comes across a life-threatening experience, however, the slot did not seem so convincing.

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